The most common cause is signing in with a different email address from the one your account was created with.
Work out which email you used
Think about which address you might have signed up with:
Work email or personal email
An old address or a current one
A team or organization address, or your own
Then check your inbox for old CrewLAB emails. Welcome messages, notifications and receipts all confirm which address is linked to your account.
Try your other addresses
You may have more than one account without realizing it.
Use Forgot Password
Use the Forgot Password link with the address you think you used. If an account exists for it, you'll get a reset link. If nothing arrives, that address probably has no account.
Check your spam folder before concluding the address is wrong.
Still need help?
Email [email protected] with:
A short description of the issue
Your device type (iOS/Android + phone model)
A screen recording or screenshots showing what’s happening.