Check the source first
Open your device's own app and confirm the workout is there. If it isn't, the problem is between your device and that service, not CrewLAB.
Syncing isn't instant
Workouts arrive after they sync from your device, which depends on that device's own app. Give it a few minutes.
Check the connection
Tap your profile, then the cog icon, then Connected Apps, and confirm your device is still connected.
Still need help?
Email [email protected] with:
A short description of the issue
Your device type (iOS/Android + phone model)
A screen recording or screenshots showing what’s happening.