Check the source first
Open your device's own app and confirm the workout is there. If it isn't, the problem is between your device and that service, not CrewLAB.
Syncing isn't instant
Workouts arrive after they sync from your device, which depends on that device's own app. Give it a few minutes.
Check the connection
Tap your profile, then the cog icon, then Connected Apps, and confirm your device is still connected.
What about earlier workouts?
Once you connect your device to CrewLAB, your future workouts will be synced with the CrewLAB platform, but keep two things in mind:
Your previous workouts do not get synced, just your future workouts.
Sometimes there be a glitch. Maybe on your connections, maybe on the platform. We hope those cases are rare, but when it happens, manually upload the workout.
Use the gold PLUS SIGN in the top right of the desktop, bottom right of the mobile app.
Enter the details
Still need help?
Email [email protected] with:
A short description of the issue
Your device type (iOS/Android + phone model)
A screen recording or screenshots showing what’s happening.